These sales conditions apply to consumer purchases of goods over the internet. With consumer sales refers to sales of goods to consumers who do not primarily act in business activity, and the seller acts in business with the sale of goods over the internet.

AGREEMENT

The agreement between buyer and seller consists of information the seller provides the purchase in order solution in the site and any information given in direct correspondence between the parties (eg e-mail) as well as sales conditions. R.O.P.E.S can not enter into agreements with minors without parental approval. Binding purchase agreement may only be entered into with persons over 18 years.

PRICES

Prices, which are quoted in the shop does not include VAT when ordering outside Norway. R.O.P.E.S will make subject on pricing errors in the online store. Information on the total cost the buyer must pay, including delivery costs (freight, shipping, billing fees, packaging, etc.) as well as specification of the individual elements of the total price, will be given in order solution before orders are made.

SOURCING

The agreement is binding for both parties when the buyer’s order is received by the seller. A party is not bound by the agreement if it has been writing or typing error in the quotation from the seller in order solution on the site or in the buyer’s order, and the other party realized or should have realized that there was such a mistake. ROPES taking also subject to sold-out items, but undertakes to inform the customer, either by email or by telephone about this as quickly as we discover it.

ORDER CONFIRMATION

Once the seller receives the buyer’s order, the Seller shall without undue delay confirm the order by sending an order confirmation to the buyer. It is recommended that the buyer verifies that the order confirmation matches order with respect to the number, product type, price, etc. Is there a fault in correlation between the order and the order confirmation, the buyer should contact the seller as soon as possible.

PAYMENT

Payment is made using PayPal. You can choose to make your payment from your PayPal balance or via a bank or credit card linked to your PayPal account. For more information, see www.paypal.no.

DELIVERY

Delivery of goods from the seller to the buyer takes place in the manner and to the place specified in the order solution in the online store. If the delivery time is not stated in the order solution, the seller shall deliver the goods to the buyer within a reasonable time is normally 3-5 business days and not later than 30 days after the order is received. About ROPES not deliver within the agreed time, the buyer shall without delay be informed of the reason for the delay and a new delivery. Buyer has the right to cancel the purchase at no cost, could require the purchase is fulfilled or require replacement item from the seller. If the buyer does not accept new delivery time, the delayed delivery, refundable purchase within 30 days. Seller shall ensure that the goods are sent to the buyer, he is obliged to get the item shipped to your destination in an appropriate manner and on the usual terms for such transportation. The destination is the buyer unless otherwise agreed between the parties.

THE RISK OF THE GOODS

The risk of the goods passes to the buyer when the goods are taken over by the buyer under the agreement. If the delivery time has been fulfilled and the buyer fails to acquire an item that is placed at his or her disposal by the agreement, the risk of loss or damage caused by characteristics of the product itself remains with the buyer.

WITHDRAW

The buyer may cancel the purchase of the product after cooling Act. The buyer must give the seller notice of the use of the right of withdrawal within 14 days after the goods, the prescribed information on the right of withdrawal and return form is received. Receiving buyer regret form and the required information at a time later than the delivery of the goods, the withdrawal period begins to run from the day the buyer receives the return form and information. The buyer has not received sufficient information or Withdraw form, the withdrawal period still be three months after the item is received. Using undo court Item must be returned to the seller within a reasonable time. The seller is obliged to refund the full purchase price to the buyer within 14 days from the date the seller receives the goods or retrieve note or goods are placed at the seller’s disposal. The customer is responsible for covering the return costs. Product must be returned unused and in original packaging, together with a completed return form.

EXAMINATION OF THE GOODS

When the buyer receives the item, it is advisable to make reasonable efforts to determine whether it complies with the order, if it has been damaged during transport or if it otherwise lacks properties it should have. If the item does not match the order or has faults, purchaser must notify the seller about the claim.

COMPLAINTS OF FAULTS ON THE ITEM AND THE DEADLINE TO SUBMIT CLAIMS FOR DELAY

If there is a defect in the goods, the buyer must within a reasonable time after he or she discovered it, give the seller notice that he or she will invoke the defect. The deadline can not be shorter than two months from the time the consumer discovered the defect. Complaints must not be later than two years after the buyer recieved the goods. If the goods or part of it is supposed to last considerably longer, the warranty period of five years. The delay requirements must be presented seller within a reasonable time after the delivery time has surpassed and the goods are not delivered.

THE BUYER’S RIGHTS IN CASE OF DELAY

If the seller does not deliver the goods or supply the goods to late according to the agreement between the parties, and this is not due to the buyer , the buyer according to the rules of consumer Chapter 5 circumstances can withhold payment, demand fulfillment, terminate the contract and claim damages from the seller. Buyer must submit claims to the seller by complaints,

BUYER’S RIGHTS WHEN DEFECT ON GOODS

If the item is defective and this is not due to the buyer or the buyer, the buyer according to the rules of consumer law, Chapter 6 in the circumstances withhold payment, choose between rectification and replacement, demand reduction, require the agreement raised and compensation from the seller

PERSONAL INFORMATION

Unless the buyer agrees otherwise, the seller can only collect and store personal information that is necessary for the seller to carry out obligations under the agreement. The personal data of the buyer under 15 years can not be obtained unless the seller has the consent of parents or guardians. Purchaser personal data may only be disclosed to others if it is necessary for the merchant to implement the agreement with the buyer, or legal case. If the seller will take the buyer’s personal data for other purposes, such as to send the buyer advertising or information beyond what is required to implement the agreement, the seller must obtain consent of the buyer at the conclusion of the Agreement. The seller must give the buyer information about what personal information will be used and who will use the personal information. Buyer’s consent must be voluntary and issued by an active action, such as by ticking of a box on the site.

CONFLICT RESOLUTION

Parties shall endeavor to resolve any disputes amicably. The buyer can contact the Consumer Council for assistance in a dispute with the seller. If no amicable solution is reached after mediation in the Consumer Council, the parties may request in writing that the Consumer Council promotes the dispute to the Consumer Disputes Commission. Resolution of Consumer Disputes Commission is enforceable four weeks after preaching. R.O.P.E.S will follow decisions Consumer Disputes Commission

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